Frequently Asked Questions

  1. How can I request an itemized bill?
  2. How can I update my billing address?
  3. How can I update my insurance information?
  4. Can I make monthly payments on my bill?
  5. How may I pay my bill?
  6. What information will I need to pay my bill online?
1. How can I request an itemized bill?
For UAHSF, you may request an itemized bill through our automated answering system or a Customer Service Representative at 205-731-6055 or 1-866-610-6055.

For UAB Hospital, you may request an itemized bill by contacting Customer Service at 205-934-6400 or 1-888-309-8435.

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2. How can I update my billing address?
For UAHSF, you may update your personal information by contacting Customer Service at 205-731-6055 or 1-866-610-6055 between the hours of 8:00 a.m. and 5:00 p.m. Central Time.

For UAB Hospital, you may update your personal information by contacting Customer Service at 205-934-6400 or 1-888-309-8435 between the hours of 8:00 a.m. and 4:30 p.m. Central Time.

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3. How can I update my insurance information?
For UAHSF, you may update your insurance information by contacting us at 205-731-6055 or 1-866-610-6055 and speaking with one of our Customer Service Representatives between the hours of 8:00 a.m. and 5:00 p.m. Central Time. You may also fax your information to us at 1-205-731-9789 or e-mail it to msocs@uabmc.edu

For UAB Hospital, you may update your insurance information by contacting us at 205-934-6400 or 1-888-309-8435 and speaking with one of our Customer Service Representatives between the hours of 8:00 a.m. and 4:30 p.m. Central Time. You may also fax your information to us at 1-205-975-4382 or e-mail it to uabpatient@uabmc.edu.

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4. Can I make monthly payments on my bill?
For UAHSF, if you cannot afford to pay your entire balance, you may request to be set up on a monthly payment schedule by contacting Customer Service at 205-731-6055 or 1-866-610-6055 between the hours of 8:00 a.m. and 5:00 p.m. Central Time.

For UAB Hospital, if you cannot afford to pay your entire balance, please contact Customer Service at 205-934-6400 or 1-888-309-8435 between the hours of 8:00 a.m. and 4:30 p.m. Central Time for payment options.

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5. How may I pay my bill?
UAB Medicine offers several options for paying your bill. You may pay your bill online (at this website), in person at our billing office, by phone or by mailing in a payment.
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6. What information will I need to pay my bill online?
When paying your bill online, you will need your Account Number as it appears on your statement from us. You will also need the date of birth of the account holder.
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