Our Billing Policies

Thank you for choosing UAB Medicine for your health care needs. We are committed to making your experience at our facilities as pleasant as possible. We understand how overwhelming it can be to deal with both health issues and billing issues, so our goal is to make the entire process as easy as possible for you. The information in this section is designed to help you understand your bill and answer some common billing questions.

Payment Policy


Medical costs are often unanticipated and not all costs are covered by insurance. Please know that we have payment plans and, in certain circumstances, financial assistance programs that can make your payments more manageable. It is our policy to collect all amounts owed before services are rendered. For non-emergency visits or admissions, your treatment may be denied or delayed if your financial obligation is not met before the service date. As noted elsewhere, we may be able to assist you in managing your health care expenses. Talk to us before you arrive so that your appointment date is easy and hassle-free.



Patients with Insurance Coverage


Please be advised that there may be certain services provided at our facilities which are not covered by our contract with your health plan. Please inquire with your health plan before calling to schedule an appointment. When you visit us, please bring the proper insurance identification cards so we can bill your insurance carrier. If you are required to file personally for your company’s insurance, we will provide you with all necessary forms to file your own claim. When your visit or hospital stay is completed, you will be expected to pay any charges that will not be reimbursed by insurance (e.g., co-payments, deductibles and non-covered services), unless you have made prior arrangements with one of our Financial Advocates. Because your insurance coverage is a contract between you and your insurance company, it is your responsibility to obtain any physician referral and/or precertification that your insurance company requires in order for your visit to be covered.



Non-Covered Services


Any services that are not covered by your existing insurance policy will require payment in full at the time of service or upon receipt of denial from your insurance carrier. We may also be able to work with you on a case-by case basis to set up a payment plan for non-covered procedures.



Patients without Insurance Coverage / Financial Assistance


If you do not have health care coverage, you will be asked to pay the full amount of your estimated charges at the time of service. If you are unable to pay for necessary medical care, you may qualify for financial assistance. To determine if you are eligible for financial assistance, we will ask you to speak to a Financial Advocate. You may contact a Financial Advocate directly at 205-801-9910 or 1-800-249-2645, or go to Click Here for more information.



Billing Information


If you have questions about your physician bill, please contact UAHSF Customer Service:

·         Customer Service
500 22nd Street South Suite 208
Birmingham, AL 35233

·         Toll Free: 1-866-610-6055
Fax: 205-731-9789
Hours of Operation: 8:00 a.m. to 5:00 p.m. Central Time
When contacting us via e-mail, please include your Patient Account Number in the e-mail subject line.

If you have questions about your hospital bill, please contact UAB Hospital Customer Service:

·         Customer Service
619 19th Street South, JT 720
Birmingham, AL 35249

·         Toll Free: 1-888-309-8435
Fax: 205-975-4382
Hours of Operation: 8:00 a.m. to 4:30 p.m. Central Time
When contacting us via e-mail, please include your Patient Account Number in the e-mail subject line.



Other Fees


You may also receive separate bills from one or more of these UAB Medicine entities:

·         UAB Hospital

·         UAHSF

·         UAHSF in Charleston SC

·         UAB Medicine Emergency Room Physicians

·         UAB Medicine Department of Pediatrics

·         Anesthesiology Services at UAB Hospital